Sub-Processors and Service Providers
Effective Date: March 8th, 2024
Version 4
This document outlines the sub-processors and service providers that Layer5 works with to deliver our services. For comprehensive information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
To deliver our services effectively, Layer5, Inc. partners with various sub-processors, subsidiaries, and support providers. We may share customer data with the entities listed below to support our platform's functionality and performance.
Data Hosting Locations
To provide our users with transparency about where their data is stored, Layer5 has defined primary hosting locations for its services. Data is stored in a specific region in the United States based on the service used.
- Layer5 Cloud Account Data (cloud.layer5.io): All user account data is hosted in the United States at an Equinix datacenter in Dallas, Texas.
- Kanvas (kanvas.new): Design data is hosted in the United States at an Equinix datacenter in Dallas, Texas.
- Layer5 Discussion Forum Data (discuss.layer5.io): All forum data is hosted in the United States within the Amazon Web Services (AWS) US East region.
Please note that in some cases, certain third-party services (sub-processors) that we use to deliver our services may operate and process data in additional regions.
Can I change my data region?
Since data is physically stored in a predetermined location, once an account begins storing data it cannot be moved. If you want to switch to a different region, contact your local partner or Enterprise account manager to create a new account hosted in the region of your choice going forward.
| Name | Applicable Services | Type of Service | Data Shared | Sub-Processor Hosting Regions | Additional Information |
|---|---|---|---|---|---|
| Third-Party Sub-Processors | |||||
| Amazon Web Services US | Community Discussion Forum | Cloud computing provider | Community Discussion Forum user account data, posts, and comments therein. | United States | All accounts |
| Equinix | Layer5 Cloud | Data center provider | Layer5 Cloud user account data, including email addresses and hashed passwords. | United States | All accounts |
| GitHub, Inc. | Layer5 Cloud | Code repository and version control | Issue tracking | United States | |
| Cloudflare, Inc. | Layer5 Cloud, kanvas.new | Content delivery network and DDoS mitigation | Web traffic data | United States | |
| Stripe | Layer5 Cloud, kanvas.new | Payment processing | Payment information | United States | Commercial accounts only |
| Slack | Internal Communications, Customer support messaging | Communication platform | Messages, files, and user information | United States | Used for internal team communication and customer support interactions. |
| Celonis, Inc. (make.com) | Layer5 Cloud (for workflow automation), open source community, Slack, and MailChimp | Workflow automation platform | Workflow data and user information | United States | Used for automating workflows within Layer5 Cloud and open source community. |
| ClickUp | Project Management and Task Tracking | Project management software | Project data, tasks, and user information | United States | Used for managing internal projects and customer support tasks. |
| Atlassian StatusPage | Public Service Status and Incident Communication | Status page hosting and incident communication | Service status data and user information | United States | Used for communicating service status and incidents to users. |
| Name | Contact Information | Data Protection Addendum |
|---|---|---|
| Service Providers Contact Information | ||
| Amazon Web Services US | https://aws.amazon.com/contact-us/ | https://aws.amazon.com/compliance/data-privacy-faq/ |
| Equinix | https://www.equinix.com/contact-us/ | https://www.equinix.com/legal/data-protection-addendum/ |
| GitHub, Inc. | GitHub Privacy Office 88 Colin P. Kelly Jr. Street San Francisco, California 94107 USA dpo@github.com https://support.github.com/contact | https://docs.github.com/en/site-policy/privacy-policies |
| Cloudflare, Inc. | 101 Townsend Street San Francisco, CA 94107 USA Emily Hancock Data Protection Officer legal@cloudflare.com https://www.cloudflare.com/contact/ | https://www.cloudflare.com/terms/cloudflare-dpa/ |
| Stripe | Stripe, Inc. 510 Townsend St. San Francisco, CA 94103 USA dpo@stripe.com https://support.stripe.com/contact | https://stripe.com/privacy |
| Slack | Slack Technologies, LLC 500 Howard Street San Francisco, CA 94105 USA dpo@slack.com https://slack.com/contact | https://slack.com/privacy |
| Celonis, Inc. (make.com) | Celonis, Inc. 800 W El Camino Real, Suite 180 Mountain View, CA 94040 USA dpo@celonis.com https://www.celonis.com/contact/ | https://www.make.com/en/privacy-and-gdpr |
| ClickUp | ClickUp, Inc. 55 Almaden Blvd, Suite 650 San Jose, CA 95113 USA dpo@clickup.com https://www.clickup.com/contact | https://www.clickup.com/privacy |
| Atlassian StatusPage | Atlassian, Inc. 350 Bush Street, 6th Floor San Francisco, CA 94104 USA dpo@atlassian.com https://www.atlassian.com/contact | https://www.atlassian.com/legal/privacy-policy |
Last Updated: Sept 25th, 2025
